CAPA Programme

Business

Don’t let recurring defects cost you time, money, and trust. Our CAPA Programme turns one-off quality failures into permanent process improvements, utilising industry-specific AI to verify resolutions and build a more resilient supply chain.

Fix Problems at the Root. Keep Them Fixed.

Our CAPA (Corrective and Preventive Action) programme takes you from issue identification to verified resolution, with the evidence to prove it.

We work directly with your vendors to implement corrective actions, track compliance and confirm that root causes have been properly addressed, not just patched over.

Why Choose TWO EIGHT ONE CAPA Programme

Proven Results

20-30% defect rate drops, zero recurrence targets.

CLIV Integration

Seamless logging, tracking, and reporting.

Expert Oversight

TWO EIGHT ONE-certified professionals working closely with vendors

Scalable

For single issues or supply chain-wide trends.

Reduce Cost

Eliminates recurring costs by identifying and solving root causes of a problem.

Compliance-Ready

Meets QMS, SMETA, and apparel standards.

Follow-up Inspection

TWO EIGHT ONE conducts a verification inspection once all actions are marked complete. Inspection results confirm resolution. CLIV vendor score updated.

On-Site Training

Where training is required (e.g. new process or method), TWO EIGHT ONE delivers on-site workshops to embed the corrective practice with factory staff.

WHY TWO EIGHT ONE?

Our consultants bring hands-on experience from the factory floor to the boardroom. We don’t deliver reports and disappear. We work alongside your team, share honest assessments and implement changes that deliver measurable results.

We understand the pressures you face. We turn that understanding into practical solutions.

Ready to strengthen your quality management strategy? Get in touch with our team.

FAQs

01. What is TWO EIGHT ONE's CAPA Programme?

Our CAPA (Corrective and Preventive Action) programme systematically resolves quality issues from inspections, audits, or defects. We work with vendors to identify root causes, implement fixes, track progress via CLIV, and verify lasting resolution.

02. How does the CAPA process work step-by-step?

CLIV automatically log issues and raises a CAPA required alert in the platform > Conducts root cause analysis > Create action plan with deadlines > Track implementation with oversight > On-site verification before closure. This ensures problems don't recur across orders.

03. What types of quality issues does CAPA address?

CAPA handles inspection defects, audit findings, production failures, and compliance gaps in fashion, footwear, bags, and home goods. From stitching errors to ethical violations, we turn one-off fixes into permanent process improvements.

04. What benefits do brands get from your CAPA Programme?

Expect reduced repeat defects, full audit trails in CLIV, increased vendor accountability, and continuous supply chain improvement. Clients like Paul Smith and River Island see fewer failures and stronger supplier performance.

05. How is CAPA tracking and reporting handled?

All CAPA cases live in your CLIV platform with status updates, photos, responsible parties, and verification evidence. Access historical data anytime for vendor scorecards, compliance proof, and performance benchmarking.